WebNetERA Web Design (” WebNetERA”) requires that before any work commences, you must read and accept these terms of service (“Terms of Service”). You will acknowledge agreement prior to your initial payment and with each additional payment.
Customer (“you”,”client”, “customer”) seeks to engage WebNetERA for website design, consulting, and optimization purposes;
WebNetERA is internet website design company providing custom web development, web software integration, web consulting, and search engine optimization (“SEO”);
THEREFORE, in consideration of the mutual promises herein, the parties intending to be legally bound agree as follows:
Free Consultation vs. Billable Time
Consultation typically covers answering questions about WebNetERA services and helping clients decide if they want to hire WebNetERA to perform services. If a prospective client asks WebNetERA to “work” on a website, this is billable time. Billable time includes not only making changes, but also doing research and reviewing website files or code.
WebNetERA only accepts compensation in US dollars. WebNetERA payments via credit cards/debit cards/ echecks through PayPal and accepts checks on a case-by-case basis.
All client information, including email addresses, username and passwords are kept confidential and not shared with any third parties.
Communication With Clients
All communication with clients is typically done via phone, email, or online chat, and is billable time.
All payments are due upon receipt of invoice. Invoices are sent via email.
Initial Payment for New Website Design
Until WebNetERA receives the initial payment, the assumption is that prospective clients are still shopping around for a website designer. Initial payments are a client’s way of telling WebNetERA they have engaged WebNetERA to do work. For new websites, an initial payment for 4 hours of work is required. Half of the initial payment is a non refundable set-up fee. Once initial payment is received, the client is put into the work queue. So if you would like WebNetERA to start working on your website ASAP, please make the initial payment to get into the queue.
New Website Design vs. Maintenance
When working on a new website design or redesign, clients are billed hourly. Once a new website design or redesign is completed, any further work is considered maintenance. Maintenance work is billed at lower rate, but has a 30 minute minimum charge per request. Multiple requests received the same day are considered the same request.
Domain Registration and Domain Hosting
Selecting a domain registrar and domain host are the responsibility of the client. WebNetERA is happy to recommend companies who offer these services. Paying for and renewing domain registrations and hosting are the responsibility of clients. This is gives clients complete control over their websites.
Putting Link to WebNetERA Web Design in The Footer and Adding Your Site To WebNetERA’s Portfolio
WebNetERA is proud of its work, and will typically add a link to its website in the footer of all client websites.